Email

What settings do I use for sending/receiving email?

The main settings are:

  1. Incoming mailserver is: mail.ukservers.net
  2. Outgoing mailserver is: smtp.ukservers.net
  3. POP-3 port is 110
  4. IMAP port is 143
  5. SMTP port is 25 (or port 225 if you’re experiencing sending problems, particularly if you’re with BT as your ISP)
  6. In MS Outlook: Log on using secure password authentication must be unchecked.
  7. In MS Outlook: My server requires authentication should be checked for outgoing mail.

The mailbox name (sometimes called the account name or username in email client programmes) is the email address of the account.

The password will be what was supplied to you.

You can check that the username and password for the mailbox are working by testing them with WebMail.

When sending mail we support POP-before-SMTP and SMTP-AUTH authentication. The first requires you to read your mailbox before sending mail, the second is used if the set the “My server requires authentication” setting in Outlook express and is more reliable.

The above settings are supplied ‘as is’ and if applied exactly they will work for email retrieval.

If you are experiencing send and receive issues with your local computer, then please contact your IT technician or your ISP as we cannot help in matters that are affecting you locally.

Using WebMail

  1. WebMail is simply accessed from a special website at: https://webmail.ukservers.net.Just enter this address into a web browser, you will then see a
    login screen, enter your mailbox name (email address) and password supplied to you, and click the Loginbutton:
  2. If you haven’t accessed this account before, you will be
    prompted for your full name and email address, this is what is used when
    you compose and send emails from WebMail. Fill this in and click the Submitbutton:
  3. You should now be in WebMail. You can send messages
    by using the Compose link and change your preferences by clicking
    on Options.

Mailbox Quota

Top left of your WebMail window will be the Mailbox Usage reading. This shows you how much of your mailbox quota has been used.
When your mailbox is nearly full, you should take steps to delete
messages to give you more room. Currently we cannot increase the total
mailbox quota you have (although this may change in the future).

Why is my mailbox always empty?

If you also access your mailbox using another Mail Client (such as
Microsoft Outlook) and you have set the account type in that to POP you will only see mail that hasn’t been downloaded when you
access WebMail. If you want to share access to a mailbox, then you
should set the Account type to IMAP in your mail client -
you will need to ensure that your mailbox doesn’t get over-full though
(see above).

Smartphone/iPhone etc. settings

Make sure you have IMAP selected. This prevents any other mail clients from being locked out of your mailbox.

Mail services don’t currently support ‘push’ email so you will need to set the mailbox to be polled every 15 Minutes, 30 Minutes, Hourly or Manually.